We want everyone in this school to feel happy and welcome.
Feedback and Complaints.
If you are not happy, please follow these steps. You can:
- Give a compliment
- Give positive feedback
- Give negative feedback
- Make a complaint
Step 1 – If you want to make a complaint
Please talk to us first of all. We will try to put it right. If you are unhappy with the first person you talk to, ask to speak to a senior leader. If you are still unhappy, ask for a meeting with the headteacher
Step 2 – If you prefer to write
Write to the headteacher. They will contact you to arrange a meeting at school or by phone.
Step 3 – Not happy? You can use our formal complaints procedure
The school office can give you a copy of the Complaint Form or you can find it on the school website at the back of the Complaints Policy. The Headteacher will investigate and provide a written response in 15 school days.
Step 4 – Still unresolved? You can request a Panel Hearing
The panel will be 3 people who are not directly involved. One must be independent of the school. You will be offered 3 dates. You can bring along a relative or friend for support. The meeting is held in private. The panel will decide the right action to resolve the complaint. This is the final step.
